Returns and Refunds

Change order

We are able to change your order only if it has not been shipped, or if you have returned the item(s) in the same condition as you received them. Please contact us via email ASAP if you would like to make any changes to your order and include your name and order number in your message. 

Cancel Order

We can cancel your order if it has not been shipped. Please contact us via email ASAP if you would like to cancel your order and include your name and order number in your message. Refunds will be issued and it can take 0-5 business days for the refund to reflect in your bank account.

Returns/Exchanged

Domestic US orders can be returned or exchanged as long as the item(s) are returned at the same conditions when you received it. However, customers are responsible for extra shipping fees.

At this time, we are unable to do any returns or exchanges for international orders.

Refunds

Only orders that haven't been shipped or orders that have been returned can be refunded. Refunds will be issued to cancelled and returned orders. It may take up to 0-5 business days for the refund to reflect in your bank account. Please contact us to initiate a refund.

Please email contact@kyotatsu-shop.com for any other inquiries or concerns.